Sitting in a blissfully quiet airport at PHF (Newport News), having left the ODR Forum 2019 before the final couple of sessions. So many different topics, speakers and insights. I was thrilled to hear of all the different ways that PEW is assisting the courts—through their Civil Legal System Modernization Project—in partnership with researchers including Renee Danser from Harvard A2J Lab, Jennifer Shack from Resolution Systems Institute and Stacy Butler from the James E Rogers College of Law at the University of Arizona to assess ODR projects at different stages of investigation. User experience, usability and measuring user satisfaction was visible on the agenda from a number of fronts, including internationally via what the Cyberjustice lab is doing with their online dispute resolution platform PARLe. Always good to catch up with fellow Aussie Joe Al-Khayat from Resolve Disputes Online and exciting to hear how they’re continuing to grow. Made some new friends including co-presenter Jim Melamed from Mediate.com, Brad Hunter QC from kmp law and fellow visual thinker Susanne van der Meer from Colorado Courts who took sketch notes of my talk which was very affirming that I managed to communicate my key points!
Participatory Design for Online Dispute Resolution – Sketch notes by Susanne van der Meer
I presented on how a participatory design approach may lend a different perspective and support greater adoption when designing and implemented new policies, processes or software, together with a little on the journey mapping method and how that might be useful where there is a breadth of internal and external stakeholders. Shoot me a note if you’d like a copy that includes links to useful UX resources!